Yesterday’s post was a necessary look back, but I want to focus now on what’s next. As I mentioned before, I’ve taken myself away on “career retreats” on two previous occasions. In 2003 and again in 2009, I spent a couple of days in Kingston, Ontario, chosen, frankly, for its blandness and lack of distractions (sorry Kingston!). On both occasions, I returned energized and with job descriptions in hand for jobs that did not (yet) exist. On both occasions, I went on to work at those jobs after reaching out to the relevant communitites (wine and film, respectively). And I still have great relationships and potential or ongoing work with both of these communities. So clearly my strategy has been effective. The issue was that in one case (wine), the industry was too small and my prospects limited, and in the other (independent film distribution), the economy made it impossible for me to work full-time for decent wages.

Given that I would like to continue to work with the people I met in those two jobs, I’ve been exploring the idea of launching my own content consultancy. I’ve certainly worked in many different business sectors and have seen the same issues in all of them. A lack of clear communication and a need for guidance when it comes to online tools, for starters. The shape of this new business will need some experimentation and some advice from trusted friends, but it’s a potentially exciting new direction.

And just to reinforce that my basic skill set has been in place all along, here are what I listed as my “transferable skills” back in 2003. Each was based on a job I had performed at some point in my working life:

I’m a person who can:

I took the photo for this post myself. It’s a road sign we saw in rural Iceland on our trip there in 2008. I invite usability experts to weigh in on just how helpful this sign could be to anyone traveling by car.

from Consolation Champs

Where Do I Go Now?

As I write this post, I’m sitting in a San Francisco café in the midst of my third “career retreat” in the past eight years. For someone who thinks about the world of work so much, I don’t seem to be very good at figuring it out for myself.

I left my position at St. Michael’s Hospital just over a month ago, six months into a ten-month contract. Without getting into too much detail, I was unable to work effectively within such a large organization, with all of its existing power structures and areas of dysfunction. Plenty of people do, but I’ve just realized (again) that I’m not cut out for working in bigger companies.

I’ve been working for money for more than 30 years now. I took my first job in the summer of 1980, selling magazine subscriptions door-to-door. Since that time, the longest I’ve ever held a job has been four years, and that’s been on two occasions. From 1994-1998, I was a welfare caseworker for the City of Toronto. And from 2003-2007, I was the web guy for Lifford Wine Agency. I enjoyed both jobs, but left for similar reasons. I was worried about stagnating. I’ve come to realize that when it comes to work, I have a fear of commitment.

It hasn’t helped that for the past decade, I’ve been working in web-related positions. The online landscape shifts so often as to make just about anyone insecure. I’ve always been happiest as a generalist, but each job I’ve taken in the past few years has pushed me to specialize more and more. I’ve learned a lot about what I don’t like to do in the process. What’s been harder to nail down is what I do like to do.

And so I’m here, spending a week away from my regular routine, reading, thinking and writing about what I want to do with that part of my life devoted to earning money. I’ve tried to be unsentimental about work. My generation may have been the first raised to expect more from our careers, not just money but fulfillment. I’ve always thought that was a tall order. And yet.

We spend half of our waking hours working. We often see our workmates more than the members of our own families. We should be looking for an environment in which we can use all of our abilities and develop good working relationships. We should be able to balance our work and home responsibilities with as little stress as possible. Let’s face it. I’m still an idealist.

Everywhere I have worked, I have diagnosed areas of dysfunction and lamented relationships that just didn’t work out. I’ve often thought that I would make a good manager, but without the power to actually make organizational changes, I know I’d grow bitter and frustrated.

I’ve often joked that entrepreneurs are people who just can’t work with anyone else, and now I feel like I understand that mentality.

Over the past eight years, on my career retreats, I’ve compiled lists of my skills. I’ve read about flow. I’ve tried to combine my passions with my abilities. I’ve created non-existent positions and then sold companies the idea of hiring me to fill them. So why am I still back in this position, unemployed and looking for my next gig?

I’m 46 years old. I like to think that I know myself pretty well. I like to think that the income matters less than the opportunity. That I’m ready to take on new challenges, again. But I worry that others will see me as a job-hopper, as someone who’s never stayed in one place long enough to achieve mastery or to assume responsibilities. As someone who is afraid of commitment.

I often compare the world of work to the world of relationships. And I worry that I’m that guy waiting for “the one” to sweep me off my feet. And I’m perpetually disappointed. And worse, it’s not possible to take a break from working the way one might decide to take a break from dating. We need to work all the time, and when we’re working it’s hard to find energy to find better work. So many people muddle on in jobs they hate. Except me. I get out.

And as each position I leave is found wanting, I worry that I’m running out of options. Who wants to hire someone so unsure of what he wants out of his work?

So this week is about me remembering my experiences, recalibrating my expectations, rethinking my ambitions and researching my options. God help me.

Thanks to Daniele Sartori for making his photo available under a Creative Commons licence.

from Consolation Champs

How Did I Get Here?

I’ve been needlessly secretive about the new job I started this week, and I’m not sure just why. Perhaps it’s because I’m still pinching myself. The past few weeks have seemed pretty dreamlike, with a wonderful ten-day vacation in Spain also contributing to my giddiness. Here’s what has happened.

Despite the best intentions of all parties, it was clear that my 3-days-a-week gig at indie film distributor KinoSmith was not going to turn into a full-time salaried position with benefits and vacation. So a few months ago, I began yet another round of job searching, applying for just about everything with the words web, content, writer, or editor in the job description. I was encouraged that there seemed to be more of these positions showing up in my daily career alert emails, but I wasn’t getting as many interviews as I would have liked.

Then, in early October, many weeks after I’d applied, and during a particularly quiet spell, I received an email from Anthony Lucic at St. Michael’s Hospital inviting me to an interview for the position of Website Managing Editor. It had been so long that the original posting had disappeared from the web and I actually had no idea what the job description was anymore. Nevertheless, I was excited for several reasons. First, this was a position in the nonprofit sector, at one of Canada’s leading hospitals, and I could easily get excited about working in the healthcare field. Second, the position seemed interesting and challenging: writing and editing, but also a strong strategic component, where I’d be involved in planning the direction of both the public-facing site and the hospital’s intranet. Anthony was actually the incumbent in the position and had been on a secondment to another part of the hospital for several months, so he knew exactly what they were looking for. He interviewed me by phone at first, then invited me in for a more formal panel interview the next week. Finally, the week after, I was invited back for a second (third?) interview where I met the person I’d be reporting to, the hospital’s Director of Public Relations.

All this was happening with our long-planned trip to Spain just days away. In fact, the very afternoon we were leaving, I received a phone call from Anthony just half an hour before our taxi arrived, offering me the position. It made our vacation that much more enjoyable knowing I’d be coming back to start an exciting new job. Technically, it’s a contract position, and if Anthony’s secondment isn’t renewed, he’ll likely be returning to the position next fall, but I’m not worrying about that just yet. I’m looking forward to some new challenges related to managing a large corporate website. I’m hoping that the burgeoning field of content strategy will hold many new insights for me, and I’m bemused to be wrestling with both an unwieldy corporate CMS and the tortured prose of professionals and academics again.

P.S. The title of the post and the image both reference the iconic “Urban Angel” statue that has come to represent St. Michael’s Hospital. You can read more about it here. “Thank You For Sending Me An Angel” is a very fine song by Talking Heads from their second album (and my favourite), More Songs About Buildings and Food (1978).

from Consolation Champs

Thank You For Sending Me An Angel

Last night, I went to a party. Each year around this time, Lee Dale and Jay Goldman organize a get-together just before South by Southwest, ostensibly for Torontonians heading down. Cheekily-titled Canadian Livers in Training (CanLIT), it’s a boozy, loud, and utterly wonderful time. And that’s coming from someone who’s a bit of a party wallflower. I didn’t have any deep conversations last night. I might have spoken to ten people in a room of about 150. But what it reinforced for me is that life is about connection with other people. I would argue that work should be, too.

This might sound strange coming from someone who has worked and lived online for the past decade or longer, but I think that as wonderful as computers and mobile devices and the web can be, they have contributed to much more isolation in the workplace. I’ve spent the past few years miserable in high-paying and some might consider cushy jobs writing and building “communities” on the web. Miserable because in the workplace, my day and the days of everyone I worked with consisted of long stretches alone staring at a screen and not actually talking to each other.

This might work for some among us. It’s not surprising that tech jobs are often filled by people with some form of social dysfunction, but I think I’m arguing that our workplaces reinforce and in some cases may even help create that dysfunction. I’ve certainly learned that personally, I need a job where I can spend a significant amount of my day interacting in real space with human beings, preferably smart people. It seems a gross injustice that most of the people who are comfortable around others, those with so-called “people skills” are often channeled into sales and marketing positions, forcing them to use their gifts in the service of selling more crap, while so many other people in the organization look at these folks with a mixture of envy and resentment.

I’m not saying that we should spend our work day holding hands and singing folk songs. Nor am I arguing for more useless meetings. But to me, all of the talk about “corporate culture” is meaningless if we all work alone.

To bring it back to South by Southwest, each year for the past ten years, I’ve been spending a pretty large amount of money and often taking vacation time to make the trek to Austin. Though there are literally hundreds of panels and presentations, I learn more in the hallways between sessions, or over lunch or dinner or drinks with all the smart people I meet there. Humans are social creatures, even the introverts. Somehow, our workplaces have crushed that out of us in a misguided quest for efficiency. I would argue that we’re much more efficient when we’re interacting with each other. Now, how can we make that happen? See that comment box below? Come talk to me…

Thanks to Flickr user cliff1066™ for making his images available under a Creative Commons license. The sculpture is called Last Conversation Piece, and it’s by Spanish sculptor Juan Munoz (1953-2001). It’s in the Hirshorn Sculpture Garden in Washington, DC.

from Consolation Champs

Come Talk to Me

After a few brief weeks of unemployment, I began working again at the beginning of October. It’s just a few days a week for now, but it’s likely to grow into a full-time position before long. I’m working for a small but mighty distributor called Kinosmith. I’d been aware of them for a while, but didn’t realize that the company was only founded in early 2007. Or that up until now, it’s been essentially a one-man operation. Robin Smith has worked in the Canadian film industry for more than 20 years, for companies such as Capri Releasing, Seville Pictures, Lions Gate, Alliance Atlantis, and the Toronto International Film Festival, and he seems to know everyone. But he made it clear upon meeting me this summer that he needed some help. Although my main areas of responsibility will eventually be the web site and social media initiatives, for the past few weeks, I’ve been doing a lot of administrative work. It’s been a great way to begin to understand the business, and I look forward to absorbing some of Robin’s expertise as we continue to work together. I consider myself extremely lucky to have been in the right place at the right time.

I had been emailing back and forth for the past few months with another industry veteran, Oliver Groom, proprietor of Project X Distribution, a specialized DVD label that puts out the work of British filmmaker Peter Watkins as well as a few others. We finally decided to meet in person for a drink and since Oliver and Robin had recently partnered up for their DVD releases, Robin came along too. All three of us got along well from that first meeting and after another get-together and a few emails, Robin asked me to come and help him out. He recently moved his home office to Oliver’s house and so even though I work for Robin, I see Oliver a lot as well.

If I haven’t been writing here as often as usual, it’s not because I’ve been watching fewer films. On the contrary, I’m also helping out by watching screeners submitted to Kinosmith as well as catching up on the films we’re releasing now. Robin has built up a very impressive catalogue of films in just over two years, and lots of filmmakers want to work with him, so things are very busy. It does bring up a bit of an ethical dilemma for me. I don’t intend to refrain from reviewing films that happen to be distributed by Kinosmith, but I want to be completely transparent about my relationship to the distributor. Do you think it will be enough to put a standard disclosure notice at the beginning of any blog entry that deals with a Kinosmith title? I promise not to give any film preferential treatment, but I don’t want to ignore them, either, especially if I’m ever somehow involved in the decision to acquire the film for Kinosmith.

In any case, I’m very excited to be indulging my passion for film and learning more about the business side of things. It’s a great opportunity and I’m very thankful to Robin and Oliver for taking me under their wing.

from Consolation Champs

Working for Kinosmith

It began in August of 2007, when I posted about a career change. After four happy years doing web stuff at a small wine importing agency, I left for what I thought would be greener pastures at a huge professional services company. I craved a bigger fishbowl, I guess, and a bit more coin. As well, I thought that having a job title with “writer” in it meant that I’d be able to write more. But it turned out to be more re-writing than writing, and the office environment left me feeling isolated and bored.

Last August, I moved on to take a “social media” position at Tucows. The field was burgeoning and I felt excited to be stretching myself even further into a marketing role. But when my boss resigned earlier this year, things began to change, for me and for the company. She had created a brand new position for me, and when she left, I wasn’t quite sure where I stood. Worse, I began to realize that not only did I not have a passion for what the company did, I was beginning to lose my passion for the whole “social media” field. I felt a bit dirty, actually. The web culture I’d loved felt like it had been taken over by smooth-talking salespeople, selling their own expertise to a corporate world eager not to be left behind. Even worse, I’d become one of them. My work began to suffer.

I’d never intended to become a marketer, actually. It was different at the wine agency because I actually enjoyed most of the products we sold. But for the past two years, I’ve had a hard time even understanding what my employers did. To me, that meant that even if I was successfully doing my job, that I’d become soulless. Passion is essential to real job success, both for me and for my employers. It was obvious that I was a square peg in a round hole.

Earlier this summer, my new manager called me into a meeting where someone from HR was present. My performance wasn’t up to standard, I was told. I had to agree. Unfortunately, motivation was never discussed. That sort of honesty isn’t really encouraged in most workplaces. Instead, I was advised to pull up my socks or face dismissal. Unfortunately, passion can’t be manufactured out of thin air, and so on Wednesday morning this week, I was called into another meeting. Eerily, I’d been expecting it. On Tuesday night, I began bringing home photos from my desk. It must have seemed strange to my manager and HR how sanguine I was about the whole thing. But in fact, I’d been planning my exit for months.

I’d contemplated trying to “negotiate” my resignation but was afraid that showing my hand would only convince them to fire me. And I didn’t really want to leave with nothing else to go to. So I’ve been having meetings with people over the past few weeks, talking about possible jobs. Some of the work may be contract, but there are a few full-time possibilities on the horizon. Best of all, I’m not afraid.

I also feel confident that my old colleagues at Tucows will carry on just fine without me. I had my doubts that what I was doing warranted a full-time position at all, and they will have no problem picking up the slack. I wish them and the company nothing but success.

Several months ago now, I took some time for myself and went on “career retreat” to Kingston, about three hours east of Toronto. The last time I did that, in 2003, I discovered that my skills and my passions could be combined, even if it meant having to create a job out of thin air and then sell the need for that job to an employer. It led to my most satisfying period of employment yet, and even though I’m not heading back into the world of wine, my retreat reinforced my belief in my core skills and interests.

What all that means is that, somehow, I’m going to be working in the film business. I’m not exactly sure what that will look like, but it’s pretty obvious that film has been one of my dearest passions over the past 20 years, and if anything helps me achieve “flow,” it’s writing about a film I’ve just seen. I’ve got lots to learn, but I’ve gotten to know a lot of smart and generous people over the past few years, and I’m trusting that some of them will come through. A little help and a lot of hustle should get me back on my feet soon.

Onward and upward!

from Consolation Champs

August is Time for New Beginnings

from Consolation Champs

Nortel and Teleworking

A few months back, I was introduced to Leona Hobbs, the marketing honcho (honcha?) at Tucows who was looking for someone for her team. It turned out that it wasn’t the right position (my euphemistic way of saying I wasn’t qualified) and I didn’t think I’d hear from Leona or Tucows again. And then about six weeks ago, she contacted me about a brand new position with her team and after several weeks of interviews and paperwork, I’m happy to announce that on Monday August 25th, I’ll join Tucows as a Community Specialist. The job description ticks off all my favourite boxes and basically allows me to be an internet rockstar for money. Of course, there’s more to it than that, but I’m looking forward to stretching out in the social media space again.

I know this opportunity wouldn’t have come along without all the meeting and greeting and learning I’ve been doing in the past year, starting with the Talk is Cheap unconference, continuing throughout the year at the excellent Third Tuesday PR events, CaseCamp and Mesh, in addition to my eighth South by Southwest Interactive conference. To everyone I’ve met and chatted with over the past few months (and especially to my colleagues at PwC), thank you for giving me the benefit of your knowledge, your experience, your connections and your encouragement. I hope that I’ll be able to repay it in some way.

from Consolation Champs

On the Move Again

Thanks to David Crow for linking to this thought-provoking article. I can identify deeply with the first three reasons, especially the feeling that I got a “late start” to my career. In fact, sometimes I don’t feel like I’ve started at all. My father, a Boomer, was laid off from a comfortable corporate job at the age of 49, which is just six years away for me. Also very true that I fear the “narrowing” of options that many career paths dictate. I prefer to be a creative generalist, though that can make the search for meaningful work (not to mention job interviews) pretty difficult.

from Consolation Champs

Amen from this Gen X Lad

• I think I’m smarter than 90% of the people you have working here. I may not be as focused or even as motivated, but I’m capable of being focused and motivated.
• I’m a little scared that I don’t know what I’m talking about.
• Whatever you think I haven’t done enough of, I can easily learn.
• But what if I can’t? And even if I can, what if I hate it?
• I don’t think that you’re telling me the truth about what it’s really like to work here.
• I’m not sure yet if want this job, but you’re not going to give me enough time or information to make a good decision.
• I’m a little scared that I really want this job, and that I’ll come across as too eager.
• I’m worried that I’ll become restless in six months and want a different job.
• I really have no idea what I want to “do” with my life.

What are some things you’d like to say in a job interview?

from Consolation Champs

Things I Wish I Could Say in a Job Interview

I’m worried that making that sort of commitment after such a one-sided and inadequate evaluation is hurting both parties. Although the good interviewers encourage you to ask questions about the company during your interview, most of us aren’t as well-prepared as we might be. How do you ask questions about a place you’ve just seen for the first time? Also, most people aren’t that comfortable asking about things like what operating system do they have to use, or whether they can ever work from home, or take a “sick” day when they’re not sick. Many people are even too afraid to ask about salary and benefits, desperately hoping that the interviewer will volunteer that information. The good ones do, but that doesn’t mean they can anticipate the other questions you might have. Like the ones that won’t pop into your head until you’ve been working there for six months.

Why can’t working be more like dating? Why can’t there be a process of gradually getting to know each other to decide whether you like each other, and only then to commit?

I’ve been a big fan of something called “informational interviewing” for many years now. Basically, it’s just a fancy name for contacting someone at a company you’re interested in and taking them out for lunch, coffee or a beer. One of my big discoveries is that there are all kinds of jobs in all kinds of interesting companies out there, but you’d never read about them in the want ads. Some of these jobs have strange titles, or none at all. Some of the jobs don’t even exist yet.

Something great happens when two people meet on an equal footing in a non-threatening space. Even better if some intoxicants are involved (but not too many!). These are NOT job interviews; they’re more like job dates. You’re not even required to meet with the person actually capable of hiring. Just someone who can be honest about where they work, about what they and their company do, and about what it feels like to be there for eight (or more) hours a day.

from Consolation Champs

Why Can’t Working Be More Like Dating?

from Consolation Champs

CaseCamp Toronto 7

In fact, I may have taken my last job for that reason. I felt good about selling wine because of the experiences I was offering. Family gatherings, social events, parties; all are places where people feel connected to each other and where the pleasure of enjoying our product would enhance (in most cases) people’s good feelings. Of course, I don’t think my employers thought about this directly, but it was a positive that 95% of the people who worked for us were wine lovers (in one or two cases, perhaps a little too enthusiastic in their appreciation) and one of the perks of the job was meeting people at events and enjoying our products at our own company parties.

The barriers, of course, were competence and self-esteem. The world of wine can still seem stuffy and class-conscious and there are enough wine snobs around to make even the most eager student feel stupid. I think this is why so many wine web communities sprouted around the same time. WineLog and Cork’d are great ways to share your drinking experiences with others, and Gary Vaynerchuk’s Wine Library TV video blog makes learning about wine fun.

Now, how do I begin to apply some of these concepts to the new world of accounting I find myself in?

from Consolation Champs

The Pursuit of Happiness

You’re curious about new things and always try stuff like Skype, Second Life, Twitter, Ryze, XING, digg, and reddit early.

People who are willing to try new things and are not afraid of a little dabbling should be getting work. Perhaps this is what Joe Thornley was getting at in his assertion that he won’t hire people who don’t blog. I reacted strongly to that statement, but I can definitely see where he and others like him are coming from. They want people who are using the tools already, who don’t have to be taught to use them. But that’s where the educators can seem just a little off base. You can’t teach curiosity, or passion. Joe feels he can figure out who someone is from reading their blog and following their online trail, and he’s right. But should educators be counseling people to create these things in the first place? I mean, if a 50 year old professor has to tell a 20 year old student about new technologies on the web, then something feels amiss.

from Consolation Champs

Job Description 2.0

I do not hire entry level people without looking at their blog, following their twitter stream and checking their Facebook presence. I want a sense of who they are over time, not just when they are in my office. I want to know what they think on the issues they care about and how they express themselves. I want to see whether and how they connect with others. And I can find out all those things from their social media presence.

It’s not really Joe’s post specifically that bothered me. It’s how it will be interpreted by students eager to line up that first job. I’ve already seen what I call “the rise of the pundit” drain all the personality out of a huge part of the blogosphere. Eager to show how much we know, many of us now use our blogs as soapboxes, hoping to be noticed and hired. Maybe I’m just a crotchety old blogger, but I miss the days when blogs were an extension of a person’s whole life, not just of their job.

In fact, the advice Thornley gives to these students makes me afraid that their “blogs” will be nothing more than collections of sycophantic links to the people they want to notice them, or empty boosterism of a career they’ve yet to fully try on. When the doubts come, and the disappointment, and they finally have something interesting to say, will they be afraid to say it on their blogs?

I’m rehashing a lot of what I said in my comment over on Joe’s site, but one thing I want to repeat is that it would be a real shame if the blog became just an extension of the resumé.

I’ve had a few wobbles lately about crossing the boundary here and talking about work, but ultimately, I want this space to be a true representation of what I am thinking about and struggling with over time. If I was beginning my blog in 2008 instead of way back in 2000, I don’t know if I’d be able to hold that conviction with any confidence. And I find that sad.

Rebecca Blood, pioneer weblog historian, wrote way back in 2000 in Weblogs: A History and Perspective:

As corporate interests exert tighter and tighter control over information and even art, critical evaluation is more essential than ever. As advertisements creep onto banana peels, attach themselves to paper cup sleeves, and interrupt our ATM transactions, we urgently need to cultivate forms of self-expression in order to counteract our self-defensive numbness and remember what it is to be human. We are being pummeled by a deluge of data and unless we create time and spaces in which to reflect, we will be left with only our reactions. I strongly believe in the power of weblogs to transform both writers and readers from “audience” to “public” and from “consumer” to “creator.” Weblogs are no panacea for the crippling effects of a media-saturated culture, but I believe they are one antidote.

It’s getting harder to fly that idealistic flag, but I’m not ready to give up yet. The question is, how do we teach students to be fearless when they are being taught to blog in college to make them better employees?

from Consolation Champs

Is Blogging Now A Career Move?

Shady business practices, drug abuse, sexual harassment, lawsuits. And I’m only about a quarter way down the page. The thread starter has been participating in this conversation for more than three years now. Word of mouth is real.

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Word of Mouth is Real

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Protected: Transparency, Not Spin

This became apparent as I listened to several very good speakers, like Joe Thornley and Michael O’Connor Clarke, both of Thornley Fallis (whose employees actually communicate with me regularly in their capacity as PR agents for ThinkFilm, whose films I review for Toronto Screen Shots. Small world sometimes.) Thornley Fallis is a small Canadian public relations firm who have made great use of social media and established a reputation as leaders in helping their clients apply that knowledge. I found myself envious of working in an environment like that, and thought, perhaps foolishly, that maybe I should be working in public relations instead. But I can clearly see that my apparent zigs and zags, career-wise, are attempts to find that ideal environment where I can apply my skills and passions to the fullest while still making a decent amount of money. While I’m not going to be hasty, maybe I should examine whether my skills and experience as a web-savvy writer might be better applied in a field that is embracing social media.

While I can foresee that PwC might call upon my experience in a limited way, it’s a large firm. So large that even after several months, I still feel like I’m learning what they do. It also feels very decentralized and finding the right person to talk to takes a fair amount of work. I haven’t been there long enough to have a truly informed opinion, but my initial impression is that they’re using cumbersome and limiting technology to publish their web site. As well, they’ve separated my job function from the actual coding of web pages, so that I’m working only in Microsoft Word, writing content that someone else will mark up. So it may be too soon to tell if PwC will be a long-term home for me, or if I just have a perennially roving eye. I’m trying to get some insight into myself, anyway, and tonight was useful.

from Consolation Champs

Social Media, Unrequited